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A detailed FAQ page makes every quest clear and successful

The FAQ section will explain everything about installation and functionality of the KidSecured app and provide tangible solutions to personalized requests

What is KidSecured?

KidSecured is a smart parental control app for iPhones and iPads that provides the most accurate data about the kid’s location, device and Internet use. It contains 35 customized monitoring features allowing tracking faraway areas kids may visit, trendy messengers as communication channels, and online platforms. Additionally, it enables parents to block activities they disapprove, thus, making them active influencers.

KidSecured enables parents to monitor a real-time GPS location, Internet and device use, popular messengers (WhatsApp, Viber, Snapchat, Instagram, Facebook Messenger and more) as well as block apps, sites, and people from the phone book.

It is an assistive tool for parents when raising kids in the realities of online risks and increased tech use.

KidSecued accumulates the data from the target device and delivers it straight to the Control Panel which is accessible from any browser. KidSecured runs on iOS versions starting from 7.0 and Android starting from 5.0.
All together with a flexible pricing policy, the KidSecured app is a tangible solution for families.

How does it work?

KidSecured accumulates the data from the Child device and displays it on the Parent Dashboard accessible from any Internet browser.

To get started, you need to verify the compatibility of the Child device with the app, pick the subscription plan, and make a purchase. When buying the software, you’ll be asked to indicate your email address.

When you open your email box, you’ll find the login and password to your Parent Dashboard as well as instructions on how to install the software.

By installing the KidSecured app, you confirm your consent to use this app legally on your device and the one of your underage child.

Does KidSecured operate all over the world?

KidSecured performs independently of a cellular carrier and the current position of the Child device. It is also compatible with all service providers.

But to get updated data and view them from the Parent Dashboard, the Child device must be connected to the Internet. That way, the mobile Internet or Wi-Fi must be turned on the Child device.

What devices does KidSecured support?

KidSecured is compatible with iPhones,iPads, and Android devices that run:

  • iOS 7 - 8.4; 9.0 - 9.1 (with jailbreaking)
  • iOS 7 - 11+ (without jailbreaking)
  • Android 5+

The app works on non-jailbroken iOS devices. However, this solution has a limited number of features. To get the advantage of all the features, you can acquire KidSecured for jailbroken iOS devices.

KidSecured and KidSecured Without Jailbreak are two different options. You can switch between two of them. When doing it, the data logs will be lost.

Is the KidSecured’s icon visible on the Child device?

After being set up, KidSecured starts functioning in a background mode. Its icon does not influence in any way the functionality of the app on the Child device.

There are two options of using the KidSecured app: to keep it on the dashboard of the Child device or hide it. However, KidSecured recommends leaving it displayed as well as informing the child about the fact of monitoring.

By installing the software, you agree to use it legally on your device and the one of your underage child.

KidSecured was created to help parents deal with modern challenges when kids abuse tech and the Internet and go missing without particular reasons.

Before setting up the software, make sure your intentions meet the following legal requirements:

  • You need a parental control app as a monitoring tool for your underage child
  • You want to install the KidSecured app on your device

It’s up to you to define your authorization to monitor the device as well as specify which agreements, notifications, and disclosures are applicable to your particular circumstances under which you’re willing to use KidSecured.

If you need some legal advice about the app’s use, feel free to contact any legal representative you deem appropriate. KidSecured does not provide legal advice.

Can I set up KidSecured remotely?

If the Child device is iPhone or iPad, to perform the installation remotely, you can pick KidSecured Without Jailbreak. Herewith, the iCloud credentials of the Child device are required. However, you need to make sure it backs up every 24 hours and is enabled on the device. This solution comes with less monitoring features.

If an iOS device is jailbroken, you need 10 minutes of a physical access to the Child device to install the software. Once the whole installation process is done, you’ll start getting data logs straight to your Parent Dashboard.

If the device is not jailbroken, you’ll need to perform this procedure before setting up the KidSecured app.

If the Child device runs on Android OS
, you need to have a physical access to install KidSecured.

How do I set up KidSecured?

To install KidSecured Without Jailbreak, you’ll need your child’s iCloud login and password. Also, make sure the iPhone backup is activated on the device. To make the backup run smoothly, the child device needs:

  • The Internet connection to Wi-Fi
  • Being plugged in
  • Being locked

You can enable it manually in Settings > iCloud > iCloud Backup > On.
To have updated data delivered to your Parent Dashboard, you need to get back to the Backup section and tap Back up now.

To set up KidSecured on iOS devices with all the features, you’ll need to jailbreak the Child device. Make sure your iOS version can be jailbroken since some newer iOS versions may not have the jailbreak solution. Check it by opening Settings > General > About > Version and verifying its compliance with the instructions given there. Once the jailbreak is performed, you can access your Parent Dashboard and pick the iPhone to proceed with the installation.

To set up the KidSecured app on Android devices, a physical access is required. Make sure you have got a permission from the monitored person. From your Control Panel, pick Android in order to see the installation guidelines.
You can install KidSecured without rooting. However, if you want to view iMessages via WhatsApp, Facebook, Skype, Line, Snapchat, Viber and look through emails in Gmail, a target Android device must be rooted.

How can I remove KidSecured?

KidSecured can be easily removed from the monitored Child device right from your Parent Dashboard.

Where can I check the information from the monitored Child device?

When the installation is done and the Child device is connected to the KidSecured server, the recorded data will be delivered to the Parent Dashboard. You can access it anytime from any browser.

What payment methods can I use to purchase KidSecured?

You can purchase the KidSecured app by using the following payment methods:

  • Visa/MasterCard/Eurocard
  • Bank/Wire transfer
  • American Express
  • Diners Club
  • JCB
  • PayPal
  • Carte Bleue
  • 支付宝 (Alipay)
  • iDEAL
  • WebMoney
  • Cash at 7-Eleven/Family Dollar/ACE
  • Boleto Bancario
  • Dankort
  • Chinese Debit Card
  • Qiwi Wallet
  • UnionPay
  • Konbini
  • WeChat

What will I see in my bank statement?

The KidSecured purchase will be indicated on your bank or credit card statement as or PayPro* in relation to the payment processor.

What comes next after me buying the app?

If the payment was done successfully, you will receive the confirmation notice straight to your email. In the email box, indicated during the purchase process, you’ll find the welcoming letter from KidSecured. It contains the link to your Parent Dashboard as well as its login and password. After accessing the Parent Dashboard, you’ll see the Installation Wizard with all the setup guidelines.

How can I get a refund?

Before asking the refund, make sure your issues cannot be solved with the KidSecured Customer Care.

You can get the full refund within 10 days after the day of purchase, provided that your refund request complies with the KidSecured Refund Policy.

How often are the data being updated when using the app?

If you use KidSecured Without Jailbreak, you can get updates within 24 hours. Regarding the volume of the data and the Internet connection, it may take a while.

If you use KidSecured on a jailbroken device or Android, you can choose your Update Interval. It defines how often the software is connected to the server and delivers the data to the Parent Dashboard. However, short update spans consume significantly the battery life. Also, the type of the Internet connection (3G/4G) matters as well as the signal provision.

Why is the Internet connection necessary?

The Child device’s connection to the Internet is a must. Once it is connected, the data is being uploaded to the KidSecured server and delivered to the Parent Dashboard.

Can I monitor two or more devices?

You are enabled to monitor as many devices as you want. Choose the most convenient type of subscription or number of subscriptions that allows monitoring more than one device.

Feel free to change Child cell phones over the subscription period for free. If you want to monitor multiple devices simultaneously, you can contact our Customer Care for the quote to get a volume discount.

Do I need to jailbreak my kid’s iPhone to set up KidSecured?

To get the full number of monitoring features, you need to have the device jailbroken. If you don’t want to jailbreak the device, you can buy the KidSecured app with a non-jailbreak option. It contains the following features: Contacts, Call logs, Text messages, Browser history, WhatsApp, Installed Applications. Before choosing between options, make sure one of them meets your expectations.

Does jailbreak void the warranty? Can I restore the warranty?

The jailbreak procedure voids the warranty. To restore it, you’ll need to update an iOS version or bring the device back to the factory settings. To keep KidSecured effective on the device, it shouldn't undergo any OS updates.

What happens after the Jailbreak procedure?

When the jailbreak is done, an icon of Cydia will be visible on the target device’s springboard. To find out how to remove it, check the relevant article in the Help section from your Parent Dashboard.

In overall, after jailbreaking the device keeps functioning in the same way. Customers can use media and applications provided by iTunes as well as iCloud as they used to before jailbreak. Moreover, the procedure may extend the battery life of the device.

What does rooting mean? Does it void the warranty? Should I root an Android device to install KidSecured?

Like jailbreaking, rooting means getting an administrative control over the device’s Android operating system. The process voids the warranty and circumvents the system.
In general, you don’t need rooting, unless you want to view chatting via non-default apps like Facebook, WhatsApp, Viber, Skype, and Gmail.

How can I identify monitoring software on my device?

The KidSecured app works on a legal basis which is well described in its legal docs. It obliges customers to comply with them and asks for reporting if case the misuse is noticed.

As a reminder, you are allowed to set up KidSecured on your device and the one of your underage child.

Does the app help with tracking the phone by its number? Can I find the lost device?

KidSecured does not allow tracking the phone by the International Mobile Equipment Identity (IMEI) number or by the phone itself.

To start monitoring with KidSecured, first, you need to install it on the Child device.

Does KidSecured have a technical support?

Feel free to contact a tech support at [email protected]

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